How to Delete Your Klarna Account Safely

How to Delete Your Klarna Account


Managing buy now, pay later payments is confusing. If you are tired of buy now, pay later apps and want to go back to the old days, here is how to delete your Klarna account.

The process of deleting your Klarna account

Unlike some other platforms, Klarna does not support deleting your account from the app or the website. This is because they want to ensure no outstanding payments are due from either side.

Klarna suggests clearing all the payments and contacting Klarna customer support to delete your account.

How to check for outstanding payments

Total You Owe in Klarna
Total You Owe in Klarna

There are multiple places to see your outstanding balance, but the quickest way is to open the Klarna app and go to Purchases.

You will find Total you owe at the top. If you owe for multiple orders, scrolling down will show the pending and completed orders. Go can go into each to see the remaining installments.

While you are here, check out my Klarna versus Zip article to see which wins.

How to delete your account

Deleting payment methods

Before you go and delete your account, it’s a good practice to remove your cards from the app.

Step 01

Klarna App Settings
Account Settings in Klarna

Open the app and tap on the You tab at the bottom. Tap on the Settings button at the top.

Step 02

Payment Methods in Klarna
Payment Methods in Klarna

Tap on Payment methods under Shopping.

Step 03

Removing a Card from Klarna
Removing a Card from Klarna

On this screen, tap on a saved card and click the Remove this card button. Repeat the process for all the saved cards.

Contacting support

The next part is contacting Klarna support to delete the account permanently.

Step 01

Getting Help in Klarna
Getting Help in Klarna

With the Klarna app opened, tap on the You tab. Click the Help button next to settings.

Step 02

Personal Details in Klarna
Personal Details in Klarna

Find and click Personal details.

Step 03

How to delete your Klarna account
Contacting Klarna Support in the Klarna App

Tap on the top question. On this answer page, scroll down and tap on Contact us. You can contact them through other means as well.

Step 04

Klarna Support Options in the Klarna App
Klarna Support Options in the Klarna App

If you like to leave a message, tap on the first option. For live chat, choose the second option. I will choose the live chat option.

Step 05

Messaging Klarna Customer Support
Messaging Klarna Customer Support

Write the message to delete your Klarna account in your own words. Once done, click the Send message button.

Continue chatting with the team member to delete your account. If you choose the message feature, you will find all messages on the main Help page.

Things you need to know

Klarna is a finance company, so even though you delete your account, Klarna will keep some of your information.

This includes information about your credit score if you have used the Klarna Finance service, which gives you an extended period to pay back and charges interest.

This is why I recommend apps that do not affect your credit score.

Second, you can sign up for Klarna again, but you must go through the same sign-up process.

Summary

Deleting your Klarna account is a procedure that takes some of your time. You must clear all payments, remove payment methods, and message the support center.

However, if done correctly, it will merely take a few minutes.



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